Archives: FAQs

  • What time can I start placing orders for next day’s Cash & Carry stock?

    We generally recommend checking the Webshop in the afternoon to place your order for next day delivery. Each Cash & Carry location has specific Webshop opening times. During the Cash & Carry’s operating hours, the Webshop for that department is closed for purchases. This ensures that the products you order online are available, as they…

  • How far in advance can I place an order?

    The availability of dates may differ depending on the customer’s location and department. Please note: we display only a limited number of upcoming dates to ensure the freshest quality of flowers. This practice allows us to maintain the highest standards for our customers.Offer Variability: The availability of our products can change based on the day and can…

  • What steps do I need to take to update my delivery address?

    To ensure your orders are delivered accurately and on time, please note that any changes to your delivery address must be coordinated through your account manager at the Cash & Carry.For assistance, please contact your account manager directly. They will be happy to help you update your delivery details.

  • What is a wish list & how does it work?

    When browsing products on the Webshop, you can add items to your Wish list if you do not want to buy them right away. This feature is handy for keeping track of things you like or want to buy later. Additionally, the Wish list allows you to save products with future shipment dates. If an item…

  • What are some alternatives to troubleshoot order placement issues?

    Remember to troubleshoot step by step, and hopefully, one of these alternatives will help you successfully place your order!

  • What happens if I ordered items and my computer crashes or gets powered off?

    If you have ordered items and your computer crashes or gets powered off, don’t worry! Our system automatically saves all the items in your shopping cart. You will not receive an order confirmation immediately, but you can continue ordering when you log in again. Once you log out, you will receive an email confirmation with…

  • How do I remove items from my shopping cart?

    In your shopping cart, you will find an overview of the products you have selected for a specific date from the chosen department. Products purchased directly from the grower cannot be removed. If you encounter a pop-up indicating that a product is non-removable after adding it to your cart, you can reach out to your…

  • How does the shopping cart work?

    Multiple shopping cartsIn our Webshop, each order has its own separate shopping cart. This means that for every order, you will receive a dedicated cart. The system limits this to one order per department and date combination. For instance, if you place a flower order on the 24th, a separate cart will be created for…

  • Do I have to confirm the order?

    You do not need to confirm your order. Everything in your shopping cart is automatically saved. Once you have completed your order, click ‘Send email and log out,’ and you will receive a confirmation from the Webshop. If you want to add or edit items, simply log back in and select the desired date. Your…

  • Could you explain the purchasing process on the Webshop?

    This tutorial provides step-by-step instructions on how to place an order using your J. van VLIET Flower Group Webshop account. Additionally, it covers various actions you can perform within your shopping cart. You can refer to our step-by-step video tutorial on placing an order, or if you prefer, continue reading the instructions below. When purchasing…