Archives: FAQs
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How can I make a payment?
To make a payment, log in to the Webshop or visit your Cash & Carry. Please use a laptop or computer for online payments. Unfortunately, mobile devices are not supported for order payments at this time.
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Would you be able to give me an idea of what time my delivery is coming?
If you are a Cash & Carry customer, delivery arrangements are handled by them. Please contact them for assistance. If you are a customer directly with Van VLIET Flower Group, please reach out to your account manager.
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Is there a minimum order for delivery?
If you are a Cash & Carry customer, we recommend contacting them directly. Each Cash & Carry location has unique delivery agreements and minimum order requirements. You can find the specific contact information on the Cash & Carry Locations page.For customers directly dealing with Van VLIET Flower Group, there is a minimum order for delivery.…
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Does Van VLIET deliver to my country/location?
We provide worldwide delivery services. If you’re interested in becoming a customer at one of our Cash & Carries, feel free to contact them directly to inquire about delivery options in your specific area.
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What are the various flower grades?
Understanding the characteristics of flowers – such as weight, length, head size, and ripeness stage – ensures you purchase the desired products and prevents customer dissatisfaction.
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I am not able to find a product, can you help me?
In the Flowers (NL), Plants (NL), and Sundries (NL) departments, you will find our largest assortment. You can adjust the dates within these departments to explore different offerings. Our product selection is live, with new items added throughout the day. If you cannot find your preferred product, please reach out to your account manager –…
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Why am I unable to place an order?
If you have an outstanding invoice, your account will be temporarily blocked. To make a payment, log in to the Webshop or visit your Cash & Carry. Please use a laptop or computer for online payments. Unfortunately, mobile devices are not supported for order payments at this time. Additionally, note that the Cash & Carry…
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How does the product filtering work, and how can I easily find products on the Webshop?
How does the product filtering work?Our Webshop provides various filtering options to help you find what you are looking for. You can access these filters in the left-side menu on the Webshop. You can refer to our step-by-step video tutorials on using filters, or if you prefer, continue reading the instructions below. Product GroupsUse this…
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Why can I not buy items with my demo account?
We create demo accounts for potential customers to view our Webshop offers. However, these accounts are read-only, so purchasing items is not possible. To obtain an account for purchasing, please contact the account manager who provided your login. Once you become a customer by completing the application form and receiving approval from us, you will…
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Can I make adjustments to my account details?
When you are logged in to the Webshop, navigate to the left-hand menu and select ‘User Settings’. Within this section, you will find an overview of your settings, including some items that you can modify directly. However, please note that certain details cannot be changed independently. If you need to update such information, feel free…
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How can I recover/change my password?
Your password is now updated! If you need further assistance or have forgotten your login details, feel free to reach out to your account manager.
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Is VAT registration mandatory for becoming a customer?
You don’t need to be VAT registered, but having a registered business is necessary.