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What happens if I ordered items and my computer crashes or gets powered off?

Our system saves all items in your shopping cart. You don’t receive an order confirmation. You can continue ordering when you login again. When you logout, you will receive your email confirmation.

If I receive items that I am not happy with, what do I do?

Please send details/pictures to your supplier by email and explain the problem.

Is it safe to place different orders for different days during the same login session?

Yes it’s safe. When you logout, you will receive a separate confirmation email for different days.

Can I switch from the flower department to the plant department without losing my order?

Yes, the system saves items in your shopping cart. You don’t lose those items when changing department.

If an item I want isn’t on the list, how can I order it?

Please use the comment box that appears in the cart. (Image below)

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I have placed an order on the Webshop, I am now logged out and I want to make a change to it, how can I do that?

Please login again, go to the cart, press the item you want to change and make the changes you want.

Your order is changed then. If you cannot change the order anymore, please contact your supplier and he will help you.

I have forgotten my log in code/password, what should I do?

Click in “Forgot password” on the login page to receive your log in code/password on your email, or contact your supplier to request your log in code/password.

Can I become a customer?

If you have a business in the Flowers and/or Plant trade you can become a customer.

We do not serve to the public.

To become a customer you can visit our register page.

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