Dear Customer.
We constantly strive to maintain the highest standards in providing you with the freshest, top-quality cut flowers and foliage all year round. Despite these efforts, an occasional issue may occur.

To better serve our customers, our credit policy is as follows:
A. Any product arriving damaged or in unsatisfactory condition must be reported to us WITHIN 24 HOURS of receipt. Please inspect your delivery upon arrival or within this 24-hour period.
B. All claims must be supported by photographs. This allows us to liaise with our suppliers and growers to understand the issue and prevent it from happening again. (Please send pictures to your sales contact).

Credits will not be issued unless these guidelines are followed.
Any claims made outside of the 24-hour period will be at the manager’s discretion.